Developing future retail electricity markets with a customer-centric focus

Future retail electricity markets require development to accelerate the net-zero carbon transition. Adopting a customer-centric approach market design is necessary fully utilise smart grid technologies. In this perspective we postulate that empowering energy consumers become an integral component of will lead heightened renewable deployment and network flexibility. • Retail structures must adapt support increasing renewables penetration. We explore policy maximise effectiveness demand management. Supporting communities in transition, especially vulnerable groups paramount. Emerging decentralised technologies business models co-ordination regulation.